Uptown Eye Swear’s Eyewear Warranty
14 days Eyewear Satisfaction Assurance
If you take your new eyewear home and decide you don’t like them for any reason, simply bring them back undamaged within 14 days and we’ll change them with a new pair to the same value. No questions asked.
1-year Accidental Damage Cover
Worst case, should you accidentally sit on; break; or damage beyond repair an otherwise-defect-free pair of prescription glasses or sunglasses within 12 months of purchase, we’ll replace them with a brand new pair at half the original price.
1-year Free Repair or Replacement
If your eyewear breaks due to product defect within 12 months of your purchase, we’ll replace or repair them for FREE – regardless of any manufacturer warranty exclusions that may apply.
Free Lifetime Cleaning and Adjustment
If your glasses need a professional clean or adjustment at any time next month, next year or next decade just drop in. We’d be happy to oblige.
Terms and Conditions
* Price matching only applies when the relevant product is identical and available on at least the same terms and conditions as those offered by Uptown Eye Swear. The relevant product must be available at a private optical shop within the same city or town. The Uptown Eye Swear Price guarantee does not extend to items available through online retailers, fire or liquidation sales or through clearance or warehouse outlets and national franchise.
** Accidental Damage discount applies to the original price paid and is subject to proof of purchase, inspection by store management and return within 12 months of the date on your receipt.
*** Product Defect Warranty is in addition to that provided by the manufacturer and is subject to proof of purchase, inspection by store management and return within 12 months of the date on your receipt.